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Store Hours & Location

Where are you located?

We are located at Old Quebec Street Shoppes

55 Wyndham St N, 
Guelph, ON N1H 7T8

(Unit T4B) Main floor

Ordering

Is your store online or in-person?

Both!

We are currently open for in-person shopping Thursday through Saturday 10am until 5pm.

We can also open by appointment (say, for example, if you're coming in from out of town, or just can't make our hours). Email hello@florenceandthemakers.ca to set up an appointment. 

We're located in downtown Guelph, Ontario, Canada.  

Where do you ship to?

We currently ship to Canada and the US. Please note international delivery times will vary depending on location and may attract import costs if outside of Canada.

If you live outside of Canada or the US, and are interested in buying from us, get in touch at hello@florenceandthemakers.ca

I have a question about my order, who can I talk to?

We'd love to hear from you! Please do not hesitate to get in touch using the form on the Contact Us page.

Returns

What is your return policy?

Unfortunately we cannot offer returns on any printed materials or cut fabric. For any other items, we offer a store credit. We are a small (tiny!) business and appreciate the support so much!

My item arrived damaged. What should I do?

We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.

Local Pick-up Options

Where can I pick up my order?

Pick-up is available during our hours of operation (Thursday to Saturday 10am until 5pm) or by appointment at Old Quebec St. Mall, 55 Wyndham St. N, Unit T4B (mainfloor).

If you are unable to pick-up your order during our open hours, alternate times can be arranged by getting in touch via our Contact Us form.

Printing Sewing Patterns

How do I upload my pdf sewing patterns for printing?

We've created this handy video to help you upload your sewing patterns. If you have any trouble, please do not hesitate to reach out via our Contact Us page!

How to upload your PDF sewing patterns